Te Hunga Whaikaha Total Mobility - Metlink

Te Hunga Whaikaha Total Mobility is a New Zealand central government service offering subsidised transport to those eligible who may need assistance using regular transport methods.

The Te Hunga Whaikaha Total Mobility card allows eligible users to receive heavily subsidised door-to-door trips, or discounted public transport fares, allowing the cardholder to feel free to choose a transport option that suits them on the day. The options available enable the cardholder to remain independent and dignified while using transport services.

Using Te Hunga Whaikaha Total Mobility for door-to-door trips

When paying for a taxi with your Te Hunga Whaikaha Total Mobility card, Metlink will cover 75% of the fare, up to $60 per trip. Cardholders will pay the remaining 25% of the fare to the driver at the end of the trip.
If the fare is more than $60, Metlink will pay up to $60 and you will need to pay the rest.

To use your card for door to door trips:

1. Contact your preferred Te Hunga Whaikaha Total Mobility transport company to book a trip. You can find a list of providers on the Metlink website.
2. Give your Te Hunga Whaikaha Total Mobility card to the driver at the start of the trip.
3. Pay the driver at the end of the trip.
4. Keep a copy of your receipt for this ride.

There is no extra charge for wheelchair accessible service. When booking your ride, please let the transport operator know you need a wheelchair-accessible vehicle and are a Te Hunga Whaikaha Total Mobility member.

Please try to book your ride in advance wherever possible.

Using Te Hunga Whaikaha Total Mobility on Metlink bus and train services

Your Te Hunga Whaikaha Total Mobility card is a Snapper card, and you can use it to get a 50% discount on Snapper adult fares – one carer is also able to travel with you for free. Simply tag your card onto the Snapper terminals on board the bus, or at your train station. You will need to remember to tag your card off at the Snapper terminals once you finish your trip on board the Metlink bus or train.

Metlink staff may ask to see your Te Hunga Whaikaha Total Mobility card or Blind Low Vision NZ membership card when travelling on buses, trains and ferries. When boarding, please let them know if your carer is travelling with you.

Eligibility

You may be eligible for Te Hunga Whaikaha Total Mobility if you have a permanent impairment or illness that stops you from undertaking one or more of the following five aspects of a journey by yourself on public transport in a safe and dignified manner:

• Getting to the place where the transport departs
• Getting onto the transport
• Riding securely
• Getting off the transport
• Getting to your final destination point

Whether or not you have access to local public transport in the area that you live or travel to/from are not taken into consideration when determining eligibility.